Join Silent Storm Enterprises as a Customer Support Specialist to manage and resolve customer inquiries, ensuring a positive experience for our clients. You will be responsible for handling customer support requests efficiently and maintaining high-quality service standards.

Key Responsibilities:

• Provide customer support via phone, email, and chat to resolve inquiries and issues.
• Assist customers with product and service-related questions, ensuring quick and accurate responses.
• Maintain detailed records of customer interactions in the CRM system.
• Identify and escalate complex issues to the relevant departments.
• Monitor and report customer feedback and trends to help improve products and services.
• Assist with onboarding new customers and provide ongoing support.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency with customer support tools (e.g., CRM systems, ticketing systems).
• Ability to work effectively in a team and independently.
• Patience and the ability to handle difficult customer interactions.
• Basic technical understanding of IT services is a plus.