Velvet Solutions specializes in providing innovative IT solutions to small and medium enterprises. We are dedicated to delivering reliable and secure IT services to enhance business operations and streamline digital transformations. Our focus is on customer satisfaction and technological excellence, offering a range of IT services tailored to meet the specific needs of our clients.

We are looking for an IT Support Specialist to join our dynamic team. The ideal candidate will be proactive, customer-focused, and possess strong technical skills to provide effective IT support and solutions to our clients. This role involves troubleshooting, managing IT infrastructure, and ensuring the smooth operation of all systems.

Roles & Responsibilities:

• Provide technical support and resolve issues related to hardware, software, and networking.
• Assist with installation, configuration, and maintenance of IT equipment and systems.
• Monitor and manage IT infrastructure, including servers, networks, and devices.
• Perform regular system updates, backups, and software installations.
• Respond to client inquiries and provide on-site or remote support as needed.
• Document all support activities and maintain an organized record of client issues and resolutions.
• Collaborate with other team members to troubleshoot and resolve complex IT problems.
• Ensure high levels of client satisfaction by providing prompt and efficient support.

Required Skills:

• Hardware Troubleshooting
• Software Installation
• Networking Basics
• Client Communication
• Problem-Solving Skills